Clear expectations

Safety and verification

Understand what to ask, what we coordinate, and how to raise a concern before accepting a provider.

Provider selection

How matching works

We review the service, location, timing, and skills you describe. We then check available providers who may fit that request.

A match is not a promise that every identity, address, qualification, licence, training, or background check is complete. Ask us what information has been confirmed for your booking.

Identity and address
Ask which identity and address records are available for the proposed provider. A match does not mean every document has been verified.
Experience and qualifications
We use the information available to match relevant experience. Ask for qualification, licence, or training details when the service requires them.
Background checks
Background or police verification is not assumed. We only describe a check as complete when it has been confirmed for that provider.

Customer safety steps

Confirm the provider name and booking details before allowing entry.
Keep valuables, sensitive documents, keys, and access codes secure.
Explain hazards, restricted areas, pets, children, and access rules before work begins.
Do not approve extra work or charges until the scope and amount are clear.
For urgent danger, crime, fire, medical need, or another emergency, contact the appropriate emergency service.

Replacement and complaints

Contact us promptly with the booking details and a clear description of the concern. We review the agreed scope and speak with the relevant provider. A replacement, repeat visit, refund, or other outcome depends on availability, evidence, and the terms confirmed for that booking.

Damage and insurance

Do not assume that a provider or booking includes insurance. Ask about damage, transit, vehicle, public-liability, or product cover before confirming. Report damage promptly, preserve photos and documents, and avoid further use when it may worsen the issue.

What Home Circle 360 is responsible for

Our coordination role

Record and clarify the requirement you submit.
Check available options and share the information available to us.
Help confirm the proposed scope, timing, and price details.
Remain available for booking feedback and complaint coordination.

Limits to confirm

Provider employment or partner status can vary and should be confirmed.
Checks, guarantees, warranties, insurance, refunds, and replacements are not automatic.
The final provider remains responsible for performing the agreed work safely and lawfully.
Customers remain responsible for accurate information, safe access, and timely reporting.

Read how booking works

One number for everything

Ask before you confirm

Tell us which checks or terms matter to you. We will share the information available for the proposed booking.